Escape Technology Tiered Support Services

 

We've been at the forefront of graphics pipeline innovation for over a decade and a half. Our team of engineers and consultants have worked at the coalface of visual effects and computer graphics at companies including: Smoke & Mirrors, MPC, Prime Focus and Golden Square. Now under one roof they provide our customers with industry-leading support.

 

Whether you’re a small team looking to upscale, a large post production house needing a little extra cover, or even a business in need of a complete infrastructure overhaul we’ve got you covered.

Our support contracts offer a scalable approach to engineering. As no two clients are the same we have devised a tiered support service, which runs on quarterly based contracts. If you need to dial a tier up for an extra period of time due to project demands you can, and then dial back down when the job is complete. 

If you're stretched and you want to know more about our Tiered Support Services, get in touch

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Bronze

Silver

Gold

Platinum

£1,750/quarter

  • 10 hours support per month

£2,750/quarter

  • 20 hours support per month
  • Half day on-site visit per month

£4,750/quarter

  • 40 hours support per month
  • Half day on-site visit per fortnight

£6,750/quarter

  • 60 hours support per month
  • Half day on-site visit per week

 

 

All Support packages include:

Telephone Support
Remote dial in diagnosis/support
Software installation/License Installation 

Target response times:

High Impact fault - within 2 working hours
Medium impact fault - within 4 working hours
Low impact fault - within 8 working hours

 

Download PDF

 

 

Don't just take our word for it

 roundtable endorsement support green 57ba8

vine endorsement support white new 1 35094

territory endorsement card support green new b2708

 

Case Studies

 

 

 

Browse Services: