Escape Technology Tiered Support Services

 

We've been at the forefront of graphics pipeline innovation for over a decade and a half. Our team of engineers and consultants have worked at the coalface of visual effects and computer graphics at companies including: Smoke & Mirrors, MPC, Prime Focus and Golden Square. Now under one roof they provide our customers with industry-leading support.

 

Whether you’re a small team looking to upscale, a large post production house needing a little extra cover, or even a business in need of a complete infrastructure overhaul we’ve got you covered.

Our support contracts offer a scalable approach to engineering. As no two clients are the same we have devised a tiered support service, which runs on quarterly based contracts. If you need to dial a tier up for an extra period of time due to project demands you can, and then dial back down when the job is complete. 

If you're stretched and you want to know more about our Tiered Support Services, get in touch

 

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Bronze	Silver	Gold	Platinum
£1,750/quarter 10 hours support per month	£2,750/quarter 20 hours support per month Half day on-site visit per month	£4,750/quarter 40 hours support per month Half day on-site visit per fortnight	£6,750/quarter 60 hours support per month Half day on-site visit per week

 

 

All Support packages include:

Telephone Support
Remote dial in diagnosis/support
Software installation/License Installation 

Target response times:

High Impact fault - within 2 working hours
Medium impact fault - within 4 working hours
Low impact fault - within 8 working hours

 

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