QNAP has released an updated version of Malware Remover for operating systems such as QTS and QuTS hero to address the ransomware attack. If user data is encrypted or being encrypted, the NAS must not be shut down. Users should run a malware scan with the latest Malware Remover version immediately, and then contact QNAP Technical Support at https://service.qnap.com/.
Escape Technology recommended that you immediately install the latest Malware Remover version and run a malware scan as a precautionary measure.
User should update their passwords to stronger ones, and the Multimedia Console, Media Streaming Add-on, and Hybrid Backup Sync apps need to be updated to the latest available version
Additionally, users are advised to modify the default network port 8080 for accessing the NAS operating interface. Steps to perform the operation can be found in the information security best practice offered by QNAP (https://qnap.to/3daz2n).
The data stored on NAS should be backed up or backed up again utilizing the 3-2-1 backup rule, to further ensure data integrity and security.